As such, he sponsored ‘The Hub’ project, aimed at bringing Frequent Flyer member features and personalised communications into a multi-channel architecture, to be consumed through Qantas’ online channels – first stop, the enhanced Qantas App. Qantas has outlined 1000 job cuts as it embarks on a five-year international strategy that includes establishing joint ventures in Asia. “Innovation and technology has underpinned Qantas Loyalty’s diversification and new ventures, while investment has continued in the core coalition loyalty business (the Qantas Frequent Flyer program and Qantas Business Rewards) and adjacent businesses (such as the prepaid travel money card – Qantas Cash),” Charmand says. Kelly Cunningham United Airlines. Sam Charmand Chief Information Officer Qantas Airlines at Qantas グレーター シドニー エリア . “The venture was delivered within time and on budget, and with the required quality and rigour of operations practices to support a fully-fledged financial services business,” he says. View our privacy policy before signing up. Build Query: People . Sydney, New South Wales, Australia. Les Ottolenghi- assumed the position of Chief Information & Innovation Officer for Caesars Entertainment, his cutting-edge technologies reach the market and are integrated, business strategies, Technology Innovation, Startup mentor. Jinan لديه 3 وظيفة مدرجة على ملفهم الشخصي. Automated satellite wi-fi system testing, allowing assurances about system performance to be provided to senior leadership. Over the past 12 months, Qantas Loyalty has continued to grow and diversify into new areas with the launch of its first own-brand credit card – Qantas Premier – and the Qantas Money app, and the addition of life insurance to its suite of Qantas Assure insurance products, supported by the Qantas Assure app. Grainne Kearns. He said his grandparents, Sam and Riva Letzer, emigrated from Russia to escape religious persecution in 1917 following the Communist Revolution. Suggestions RELATED SEARCHES. “Qantas Money is an entirely cloud based platform, stitching together AWS applications and infrastructure, partner data services, and bespoke innovative channels led by the Qantas Money mobile app,” he says. "The uniqueness is driven by the data driven personalisation algorithms, the content, as well as the channel experience, which is not found in any competitor airline or loyalty application.”, And while Charmand has learnt a thing or two from a range of tech projects, he emphasises that some of his biggest lessons learned in his time as CIO is to listen to your own voice and be firm in your convictions: “Trust your instinct, and don’t be afraid to make hard and/or unpopular decisions.”. Find contact's direct phone number, email address, work history, and more. • Standard Chartered Bank: Former Commonwealth Bank of Australia Chief Information Officer David Whiteing has been appointed Chief Operating Officer. Trevor BOURNE FAICD. The org chart of Qantas Airways contains its 68 main executives including Alan Joyce, Vanessa Hudson and Stephanie Tully. Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more. Engineering Intern Qantas nov. 2015 - juin 2016 8 mois. Companies People Investors Funding Rounds Acquisitions Schools Events Hubs Saved “Having commenced with a small number of committed generalists, we went about building a wholly owned specialist team with class-leading data, digital and software engineering capability. View Alan Brooks's business profile as Chief Information Officer at Winc Australia. In this endeavour, CIOs need to ‘think big, start small, and pivot often’, “CIOs also need to be astutely aware of cyber security requirements, and be at the forefront of managing threats and controls in alignment with risks. Constellation Research, Constellation SuperNova Awards, Connected Enterprise, and the Constellation Research logo are trademarks of Constellation Research, Inc. All other products and services listed herein are trademarks of their respective companies. ... Sam Charmand, CIO of Qantas Airways; Cathryn Arnold, CTO … “This team is responsible for driving the next wave of Qantas Loyalty’s growth, leveraging new technologies, new business models, and considering strategic advantaged assets to attack and compete in new industries,” he says. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers. For almost two decades, Mr. Charmand has helped drive technological development across various aspects of the Qantas businesses including delivering the world-first technology seen in the successful Faster, Smarter Check-in. Qantas has found a new group CTO and made a number of other changes to its IT organisation since July. Asked what it takes to be a ‘modern-CIO’ Charmand says today’s IT leaders need to be key drivers of value creation for their organisations. This led to conservative technology leadership which tended to be inert and change resistant, or alternatively bogged down in process over results.”. Charmand, in concert with the innovation team, helped design and implement the AI-driven personalisation algorithms supporting ‘The Hub.’. Sam Charmand, the CIO of Qantas Loyalty, has learned the value of going after innovation – and has seen first-hand how the development of technology (including personalisation) has the power to dramatically change a business. Join the CIO Australia group on LinkedIn. He believes technology contributes to operational excellence and develops the kind of innovation required for business. All rights reserved. Sam Charmand Chief Information Officer Qantas Airlines at Qantas. Reproduction in whole or in part in any form or medium without express written permission of IDG Communications is prohibited. A significant milestone was the recent achievement of ISO27001 certification for our new Qantas Money venture, which is testament to the practices we have in place.”. Over the last year, Charmand has made significant inroads in transforming the organisation to a digital entity as continued to lead the replacement of an aging and legacy core platform. • Qantas Airways Ltd: Alastair Robertson has been appointed Chief Information Officer of Qantas Loyalty replacing Sam Charmand who has been appointed Chief Information Officer of Qantas Airlines. And with these and other projects under his belt, Charmand says he has been able to champion cloud technology with AWS, workplace productivity through Google, position and frame both AI and personalisation, and lead the development of the Qantas Group data strategy. Rather than a “big-bang” replacement, he advocated and planned a piece by piece migration, with each step balancing the mitigation of identified business risks, with the ultimate objective of modernising the platform and eliminating enterprise technology debt. Copyright 2021 IDG Communications. ABN 14 001 592 650. From an operational perspective, he set about ensuring the technology organisation is in place to support program delivery and growth. Brett Proposch. The company operates a multibrand strategy, with low-cost carrier Jetstar complementing the full-service Qantas brand. Sharing the stories of the CIO50: #16 Sam Charmand, Qantas Loyalty, Exclusive: Jose Perez named Ingham's new CIO, Govt IT projects 'lacking common sense': DHHS CIO, Welcome to the CIO50 - nominations now open, Application modernisation in 2020 and beyond – why businesses need to be ready now, CIO50 2020 #1 John Sutherland, Ramsay Health Care, Nearmap offers its 3D imagery and tools on demand, In pictures: CMOs, CIOs and their role in customer experience, CIO50 2020 #18 Michael Fagan, Kmart Group. Remains in her role as Qantas group Chief Information Officer Qantas Airlines Qantas. And implement the AI-driven personalisation algorithms supporting ‘ the Hub. ’ is Australia 's largest domestic airline with a. 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